Automotive All-Stars Privacy Policy
Automotive All-Stars (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By providing your information to us — whether in person, over the phone, or through our website and online booking — you consent to the handling of your information as described below.
1. The information we collect
We collect personal information that is reasonably necessary to provide our services to you, including:
- your name, phone number, email address and postal address;
- your vehicle details (such as make, model, registration and service history);
- booking, service, repair and payment records; and
- any other information you choose to provide when you contact us or make a booking.
We do not collect sensitive information unless it is necessary and you have consented, or we are otherwise permitted by law.
2. How we collect your information
We collect information directly from you when you make a booking, request a quote, drop off your vehicle, call us, or submit an enquiry through our website. In some cases we may collect information from third parties, such as parts suppliers, insurers, finance providers or referees, where it is reasonably necessary for the work we are carrying out for you.
3. How we use your information
We use your personal information to:
- carry out the inspection, service or repair of your vehicle;
- provide quotes, invoices and booking confirmations;
- contact you about your vehicle, bookings and service reminders;
- process payments and manage our accounts; and
- improve our services and respond to your enquiries.
4. Disclosure of your information
We do not sell your personal information. We may disclose your information to third parties where it is necessary to provide our services — for example to parts suppliers, sub-contractors, towing operators, insurers or finance providers — or where required or authorised by law. Any such third parties are required to handle your information consistently with the APPs.
5. Credit enquiries
Where you have entered into an agreement with us, you authorise us, our employees and agents to make enquiries to investigate your credit worthiness from time to time, including enquiries of trade referees, your bankers or any other credit providers, and you authorise those persons to disclose to us information concerning you which is within their possession and which we request.
6. Storage and security
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. We retain personal information only for as long as it is needed for the purposes described above, or as required by law, after which it is securely destroyed or de-identified.
7. Accessing and correcting your information
You may request access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date or incomplete. To make a request, please contact us using the details below. We will respond within a reasonable time, and there is generally no charge for making a request.
8. Complaints
If you believe we have breached the Australian Privacy Principles or otherwise mishandled your personal information, please contact us using the details below so we can investigate and respond. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
9. Changes to this policy
We may update this Privacy Policy from time to time. The current version will always be available on our website, and any changes take effect from the date they are published.
10. Contact us
If you have any questions about this Privacy Policy or how we handle your personal information, please get in touch with us using the contact details shown on our website.